TREN

Terms of Use

For guests using the Bitir app and bitirgit.com · Last updated: 08.11.2026

1. What is Bitir?

Bitir is a platform where bakeries, patisseries, restaurants, cafés, markets and hotels offer food they could not sell that day, still safe to eat, as discounted bags. Under Turkish Law No. 6563 on E-Commerce, Bitir is an intermediary service provider. Bitir does not produce, prepare, sell, store or hand over food; it does not see the bags or check their contents.

2. Who is the seller?

The seller of each bag is the venue that offers it. When you reserve, the sale is between you and the venue. You pay the venue directly at pickup; Bitir takes no payment and never asks for card details. The venue issues the receipt or invoice. The seller's legal name is shown in the bag description.

3. Food, contents and freshness

• The selling venue is responsible for the food being safe and fit to eat, for hygiene, storage conditions and compliance with food law.
• Surprise bags change from day to day. Photos are illustrative; the bag card shows the type and the normal value.
• Descriptions, allergen information and dates are the venue's own statements. Bitir shows them as entered and does not guarantee them.

4. Allergens

Every bag description includes the venue's allergen statement: “contains” for bags with set items, “may contain” for surprise bags whose contents change. It covers the 14 allergens listed in the Turkish Food Codex: cereals containing gluten, crustaceans, eggs, fish, peanuts, soy, milk, tree nuts, celery, mustard, sesame, sulphur dioxide and sulphites, lupin and molluscs.

• If you have an allergy or food intolerance, read the allergen information before reserving. If unsure, call the venue and ask.
• Surprise bags have changing contents and a risk of cross-contamination; they may not be suitable for people with severe allergies.
• At pickup, ask about the contents and check the labels of packaged products. If in doubt, do not eat it.
• The selling venue is responsible for the allergen information being correct and complete.

5. Expiry dates and storage

• Bags may contain products close to their date. At pickup, check the use-by or best-before date of packaged products and that the packaging is intact.
• You may refuse a product that is past its date, damaged or looks unsafe; tell the venue and report it in the app.
• After pickup, store the food as the venue tells you (e.g. in the fridge) and eat it as soon as possible, ideally the same day. Storage and consumption after pickup are your responsibility.

6. Reserving, cancelling and pickup

• Reserve a bag in the app, go to the venue during the pickup time, show your order number, pay, and swipe the bar on screen to confirm pickup.
• You can cancel for free until the time shown in the app. If you can't go, please cancel so someone else can have the bag.
• A venue may cancel your order for a compelling reason; you will get a notification and pay nothing.

7. No-show rule

If you don't pick up a reserved bag during the pickup time and don't cancel, the order closes as a “no-show”. The bag goes to waste and nobody else can have it.

• After 3 no-shows without a valid reason your account is restricted and you cannot reserve new bags. It stays restricted until the Bitir team reviews and reopens it.
• If you had a valid reason (e.g. the venue was closed, the bag was not ready), report it in the app within 48 hours or write to info@bitirgit.com. Accepted reports do not count.
• If you still pick up the bag later the same day, the no-show is removed.
• Fake or abusive orders, accounts opened in someone else's name and similar misuse can lead to account closure.

8. Problems, complaints and refunds

• If something is wrong with a bag, tell the venue first. You can also report it in the app within 48 hours; Bitir passes it to the venue and offers reasonable help.
• Claims for refunds, replacements or compensation for the food are against the selling venue.
• For food that spoils quickly or may pass its date, there is no right of withdrawal under Turkish distance-selling rules; the cancellation rules above apply instead.
• Nothing in these terms limits your rights as a consumer under Turkish Consumer Protection Law No. 6502.

9. Bitir's responsibility

Bitir works to keep the platform running with reasonable care; short interruptions may happen for maintenance or technical reasons. As an intermediary, Bitir is not responsible for the contents, safety, freshness, allergen or date information of the food, or for the venues' actions. Bitir may remove bags and close accounts of venues that break the rules.

10. Personal data

Your personal data is processed under our Privacy Policy.

11. Changes and contact

We may update these terms; the current version is always on this page. Continuing to use the app means you accept the current terms. If the Turkish and English versions differ, the Turkish version applies.